We desire that you are 100% satisfied with every session and continually embrace feedback to ensure an experience that delights. If, however, one session was off the mark for whatever reason, we will waive the session fee at your request. No explanation needed. Please note, though, that we do not waive the fee on multiple sessions, so if there is an issue, please let us know right away before attending the next session, so we can fix the issue right away for you.
ACT/SAT Improvement Guarantee
While we wish we could guarantee a certain score for you, unfortunately, no one can do that. If a student goes through our recommended five full length practice tests with us, we guarantee that his or her test score will improve from his or her first test score (assuming he or she didn't do any prep before taking that first test) or we will work with him towards the next test at no charge!
Want something stronger? Check out our No Risk ACT/SAT Improvement program. We will let you avoid the risk of losing money on ACT/SAT tutoring while simultaneously motivating everyone to get the maximum score possible. Ask to speak to Matt Darr when contacting us about this.